Kebijakan pengembalian uang

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kandis.sg. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kandis.sg. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

If you are not completely satisfied with your purchase and would like to exchange for other items, you can send it back to us unused in the original packaging with the original tags, and exchange it within 14 days for no additional charge.

To initiate an exchange, please contact us at info@kandis.sg

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, we will proceed with the exchange within 10 business days.